FAQ

1. Do I have to make an appointment?

Yes. Please ring us, call in or email our receptionist to make your appointment.

2. What if I don’t know which therapy would suit me best?

If you are unsure which therapy to choose, you can talk to our receptionist or you can chat with one of our practitioners who will advise you. Our receptionist can also give you pamphlets with basic information on the different therapies.

3. How many treatments will I need?

We aim to give our patients an idea of how many sessions they might need and how we think we can help early on in the treatment. This may need one or two sessions to see how you respond to your chosen therapy.

4. Will I need to undress?

It is different for each therapy. It is normal to be undressed to your underwear for osteopathic treatment, particularly at your initial examination. The area causing problems may not be the same area as where the pain is felt and your practitioner will want to examine your whole spine and pelvis as well as weight-bearing and other joints. Gowns are provided if you wish to use them, and if for religious, modesty or any other reason you do not wish to undress, please tell your practitioner. This is not a problem and can be overcome easily. We like to make sure our patients feel comfortable and secure during their treatment.

For acupuncture you may need to undress to your underwear, depending on which areas the acupuncturist needs access to. A homeopath may need to examine you but will only need you to undress as appropriate to your condition. For massage therapies you will need to undress but will be partially covered with towels throughout your treatment.

5. What if you think you can’t help me with my symptoms?

We will discuss other options with you if we think we cannot help you, such as referring you to your doctor for further tests or to another health care professional.

6. Is the information I give you in confidence?

Yes, all the information you give us is in the strictest confidence.

7. What is your cancellation policy?

We ask for 24 hours notice of cancellation, otherwise a fee may be charged.

8. Are children welcome?

Yes, they are! We welcome and treat patients of all ages, from newborn babies to the very elderly. Children under 16 years must be accompanied by a parent or carer.

9. Do I need to bring anything?

If you have X rays or test results that relate to your problem, please bring them with you.

10. Do you have a female osteopath?

Yes we do. If you have a preference for either a male or female therapist, please inform reception when you arrange your appointment.

11. Do you have disability access?

No, we don’t. Our treatment rooms are on the first floor up a flight of stairs. If you cannot manage stairs or are disabled, home visits can be arranged.

12. Are your therapists registered with professional bodies?

All our therapists are members of professional bodies that have a code of ethics and practice. They are all committed to lifelong learning and development, both professional and personal.

13. Will my health insurance pay for my treatment?

You will have to check with your insurance company to see if you are covered for complementary therapy treatment. We generally require authorization from your insurers that they will pay or we ask  that you pay us directly at the time of your appointment and we can provide you with a receipt so that you can claim it back.

14. What do I do if I am unhappy about something at the Centre or any aspect of my treatment?

We endeavour to provide high quality care and treatment and believe that good communication between patient and practitioner provides the right foundation for therapeutic work. In the event of any dissatisfaction please let us know immediately and ideally speak directly to the person concerned or clinic director Mark Young. We will listen carefully and do our best to resolve any problems. Our complaints policy is on display in the waiting room and a copy is available on request.

 

More questions?

We would like to put you at ease.
If you have any more questions, please feel free to Contact Us.